Delivery

1. Is delivery secure?

We use Royal Mail to ensure secure and fast delivery. All deliveries have to be signed for by a responsible adult before the items will be handed over.   

2. How long does delivery take?

All items will be posted within 24 hours once the order is confirmed. Delivery will usually take 1-5 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services.

3. Do you offer Next day Delivery?

If you would like your item the next day (if ordered before 3pm) then you can select Special Delivery for an additional charge (calculated at checkout).

4. Can I use a different address for delivery other than the card address I used to pay?

Yes, you can specify an alternative delivery address to us during Checkout.

5. How much does delivery cost?

Delivery costs are dependent on the size and weight of the product/s ordered.

The exact delivery cost will be confirmed on checkout.

6. What is a working day?

Working days are Mondays to Fridays, excluding bank holidays and public holidays.

7. Can you deliver overseas?

Yes, we can deliver to a number of overseas countries. Please contact us directly prior to placing your order so that we can confirm that delivery is possible, the estimated time for delivery and what the shipping cost will be.

8. What happens if I’m not in?

Royal Mail will leave a while you were out card when they have tried to deliver an item that was too big for your letterbox, or you’ve been sent an item that you need to sign for.  In this scenario you can rearrange a delivery with Royal Mail (providing 48 hours notice for redelivery) or collect the item from the Delivery Office on the card.

Please Note that the parcel will be held for a maximum of 10 working days, before being returned back to us.

9. Can I leave special instructions for delivery?

We will try to accommodate special delivery instructions were possible, but please note we cannot guarantee this.

10. How do I track the status of my order/confirm it has been shipped?

Please log into the ‘My Account’ area of the Website to see the latest status for your order.

11. Can I pick up/return goods in person?

No, items cannot be collected in person. Please see our Returns Policy for detailed information regarding returns.

12. What happens if I do not receive my order within 5 Working Days?

We will need to wait 15 working days before being able to trace, replace or refund lost, missing or delayed items.